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Refund & Returns Policy

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We want you to be completely satisfied with your purchase from OrvionShop. If you're not happy with a product, we’re here to help.

📦 1. Return Eligibility

You can request a return if:

  • The item is damaged, defective, or incorrect.

  • The return is requested within 7 days of receiving the order.

  • The item is unused, unwashed, and in its original packaging with all tags, labels, and accessories.

Products that do not meet these conditions will not be eligible for a return or refund.

🚫 Non-Returnable Items

Some products cannot be returned:

  • Digital/downloadable goods

  • Personal care items (e.g., cosmetics, undergarments)

  • Customized or personalized products

  • Items marked “Final Sale” or “Non-returnable” on the product page

💸 2. Refund Process

Once your return is received and inspected, we’ll notify you about the status of your refund.

  • If approved, your refund will be processed to your original payment method (e.g., bank account, bKash, Nagad).

  • Refunds are usually processed within 5–10 business days.

🔄 3. Exchange Policy

We offer free exchanges if the product is:

  • Wrong size or color

  • Damaged or defective

Contact our support team within 7 days to arrange an exchange.

📥 4. How to Request a Return

To start the return process:

  1. Email us at orvionshop.com with your order number and reason for return.

  2. We will verify and provide return instructions.

  3. Send the item back using the address provided.

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

🕒 Late or Missing Refunds?

If you haven’t received a refund after 10 business days:

  1. Check your bank or mobile wallet again.

  2. Contact your payment provider.

  3. If the issue persists, email us at support@orvionshop.com.

📞 Contact Us

For any questions about returns or refunds:

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